Shipping Policy
Payment Method
You may select items based on your preference and place orders via Cash on Delivery (COD).
For returns and refunds, please refer to the official Return Policy of our mall.
Should you have any inquiries after receiving your order, please contact our online customer service promptly. We provide 24/7 customer support.
For returns and refunds, please refer to the official Return Policy of our mall.
Should you have any inquiries after receiving your order, please contact our online customer service promptly. We provide 24/7 customer support.
Logistics Terms
1. Shipping Fee
Free shipping for all orders.
2. Order Processing Time
Once your order is successfully placed, we will arrange dispatch in the order of submission.
Order processing takes approximately 3 working days.
Order processing takes approximately 3 working days.
3. Delivery Schedule
- We do not guarantee delivery within a specific time slot.
- Delivery is available on Saturdays, Sundays, and public holidays.
4. Estimated Arrival Time
Approximately 7–10 working days from the date of order confirmation.
5. Signing Instructions
- Please provide a valid delivery address and contact number where someone can receive the package.
- Inspect your package immediately upon receipt:
- Check that the outer packaging is intact.
- Verify the quantity matches your order details.
- Confirm the shopping list is complete.
- Do not open the product packaging before signing.
- You reserve the right to refuse delivery if the package seal is broken or tampered with.
6. Authorized Signatures
If you cannot sign in person, you may authorize another person to sign on your behalf. That person must follow the inspection rules above.
Couriers only deliver to the designated address; any person at that address may sign for the package (e.g., a receptionist). We cannot guarantee delivery to a specific named individual.
7. Order Modification
For risk control, orders cannot be modified once confirmed. Please double-check your address and contact number before submitting your order.
8. Undeliverable Orders
Orders that cannot be delivered due to incomplete or incorrect information will be held by the logistics provider for 5 days.
We will notify you via email; please reply promptly or contact customer service.
If no response is received within 5 days, we will return the package to the warehouse and process a full refund.
We will notify you via email; please reply promptly or contact customer service.
If no response is received within 5 days, we will return the package to the warehouse and process a full refund.
Return & Refund Policy
- If the item you received is defective, you are entitled to a full refund.
- Return and refund methods and conditions are subject to the details stated on the product sales page and during the order process.
- Returned items must be in their original condition:
- Unused, undamaged, with all gifts, accessories, and packaging intact.
- All accompanying documents (including physical invoices, if applicable) must be included.
- You must sign any credit note or other legally required documents.
- Failure to meet these conditions will result in refusal of your return or refund request.
- You understand and agree that we may complete and file any legally required documents (e.g., invoices, credit notes) on your behalf to process refunds for returns, exchanges, canceled orders, or voided contracts.
Distribution FAQ
Q1: Can I choose a specific delivery time?
A1: Delivery timeframes depend on the logistics company assigned to your order.
Q2: How do I file a complaint about a courier?
A2: Please contact the local service hotline of the logistics company shown in your order shipping details.
Q3: How long does delivery normally take?
A3: Under normal circumstances, delivery is completed within 7 working days from dispatch (excluding Sundays).
Q4: What should I note when inspecting and signing for a package?
A4: Ensure the outer packaging is intact. You may refuse any package with damaged packaging.
Q5: Do I need to show identification to receive my order?
A5: No. The courier only delivers to the designated address; any person at that address may sign for the package.
Q6: My order was signed by someone else. What should I do?
A6: Please contact the customer service of the logistics company shown in your order shipping details.
Q7: How do I track delivery from a third-party vendor?
A7: Please track your order via the logistics company listed in your shipping information.
Contact Us
If you have questions about these terms or delivery services, please contact us at:
service@mail.zoperrq.com
We provide 24/7 online customer service.